5DFLy support team appreciates a lot for your using our software and would make our best efforts to meet your total satisfaction.
If you have any support request, please send email in English to us.
All support request email will be replied within 24 hours.
- Q: How can I upgrade my 5DFly Photo Design to the latest version?
Please click here to know how to upgrade 5DFly to the latest version.
Q: I have installed the program. But I cannot run it and get a error message like .Net framework not installed?A: 5DFLy photo software needs .Net Microsoft .Net framework support and if you install the software from our official package, please check add/remove program to see if Microsoft .net framework 2.5 or 3.0 or 3.5 exist, otherwise please install it or just reinstall our software, it would be installed automatically.
Q: How can I backup all my design projects?A: Go to the folder you installed 5DFLy, the default folder is c:\program files\5DFly\5DFly Photo Design, backup all files in the folder. After you install 5DFly on a new computer and want to restore your backup, you may copy everything and replace all files in the new directory to get all your projects back.
Q: How can I remove the watermark on my designed photos?A: If you get watermark on each design photo and want to remove when generating high-resolution images, you are using the free version of 5DFLy Photo Design. Please buy the full version and get the license key.
Q: What size I can print when my design is done?
A: The 5DFly photo templates are designed 1998*1332 resolution and if your original photo is not in low resolution, you should be able to print maximum 12*10 inch size hard-copy.
- When generating Flash, I already added a MP3, but no music can be heard in Flash. How can I solve it?
A: Because Flash require standard MP3 to play music, if you add a MP3, which can play normally but cannot be heard or cannot be heard clearly in Flash, the format is nonstandard and please change another MP3 file.
Q: Where can I find 5DFly photo template and install it?A: You may find lots of photo template via URL http://www.5dfly.com/free-photo-template.php, after you download it (*.5df), you may install it by clicking Install Template in top toolbar to install it.
Q: After installing the templates (.5DF file) , I cannot see it on my screen. How can I solve it?A: After you install templates successfully, if you are on the first screen of template-set list, you need to click the tab of a category to refresh it.
- Q: Do I need to re-register after I re-install the software?
No, you don't have to re-enter your registration info unless you reinstall entire operate system.